ESTIMATING & REPAIR METHODOLOGY

Aim of the Programme

Provide opportunity for motor insurance personnel to aquire knowledge and skills that will enhance their performance, skills and efficiency to meet their needs and challenges of this demanding industry.

Programme Description

This is 3 days training programme where participants MUST HAVE claims handling and repair estimating experience. An added advantage will be given to the participants that also attended "MOTOR INSURANCE & PARTS IDENTIFICATION".

Day 1 & 2 is theory-based learning, and the 3rd day is a practical hands-on session where participant have to write estimates for vehicles repair. An assessment will be conducted, and participants are required to achieve the necessary results in order to be awarded the MRC / IMI certificate.

Programme Benefit

Participants will understand the underwriting of automobile insurance and the parts nomenclature that has been standardize for the Malaysian automotive collision repair collision repair industry.

Participant will understand vehicles body construction and material used in body construction, definition of franchise and OEM parts and general knowledge on vehicle repair process.

MODULE 1: COLLISION THEORY, METALLURGY AND CAR BODY DESIGN

Collision Theory

• Understanding Car Crashes and The Impact
• Inertia, Deflection, Angle of Travel, Three Vehicle Section Principles

Metallurgy

• Materials Used on Modern Vehicle Structures

Car Body Design

• Vehicle Body Design and Shapes
• Vehicles Parts & Components Terminology

MODULE 2: UNDERSTANDING THATCHAM TIMES SYSTEM (TTS)

Thatcham Times System (TTS)

• Understanding the background of Thatcham UK
• Understanding how TTS derived - process to research Thatcham Times
• Identifying Thatcham Repair Times provided in the Estimating System

MODULE 3: TTS vs REPAIR PROCESS TIME APPLICATION

M.E.T. Process & Time Application

• Understanding Franchise Flat Rate Manual
• Applying Opinion Time on M.E.T. (not covered by the TTS)
• Understanding Measuring Time

Panel Process & Time Application

• Understanding Vehicle Construction & Material Usage
• Understanding Kink VS Bend
• Applying Panel Replacement / Repair Time
• Applying Opinion Time on Panel Repair

Paint Process & Time Application

• Understanding Paint Time Application (Solid & Metallic Paint)
• Applying Opinion Time on Paint
• Identifying Vehicle Painting Process and Colour Blending

MODULE 4: ESTIMATING PROCESS AND APPRAISAL METHOD

Good VS Poor Repair Core Task & Supporting Operations

• Identify the core tasks and its supporting operations
• Identify the vehicle direct and indirect area
• Identify safety and replacement process
• Learn to use manual jobsheet to create an estimate

MODULE 5: QUALITY INSPECTION ON REPAIR STAGES

Good VS Poor Repair & Quality Guidelines

• Conducting quality inspection on every repair stage
• Understanding the importance to repair accident vehicles back to road worthiness

MODULE 6: JPJ TECHNICAL APPLICATION / PUSPAKOM CHECK

JPJ Technical Application & Guidelines

• Identifying types of repair to be eligible for JPJ Technical application
• Obtaining JPJ technical application latest forms
• Ensure proper documentations and filing after JPJ Technical approval

MODULE 7: NEGOTIATION SKILLS / CREATE SUPPLEMENTARY

Proper Method of Negotioation Skill with Insurance / Adjuster Officer

• Create Supplementary
• Issuing Official Letter (if necessary)