Automotive Body & Paint Operations & Management

Aim of the Programme

Managing body & paint workshop operation is different from managing service workshop operation. One major factor is, body & paint workshop consists of not only internal department staffs but also external parties e.g. insurance officer, adjuster officer, JPJ officer, PUSPAKOM which we may need to attend occasionally.

As majority of the management personnel are coming from service department, they may lack of knowledge and exposure on how to manage body & paint operations. This program is to provide some tips, techniques and tools for managing the workshop operation effectively.

Programme Description

• To understand how a common Body & Paint workshop operates and maintain the workshop in good condition, compliance to government regulation guidelines
• To operate workshop in productive, effective manner and reduce wastage on material and manpower hours
• To identify root cause of the problem and methods to prevent margin leakages

Programme Benefit

At the end of the training, the candidate should be able to:

• Understand how a Body & Paint workshop operates and systematically production flow
• Implement Workshop Operation Dashboard to monitor every stage work progress
• Identify the root cause of the problem and provide a systematic approach solution
• Maintain the body & paint workshop in good manner and compliance to JPJ requirement
• Increase customer satisfaction in term of quality repair and quick vehicle delivery
• Effectively improve cases margin by improving negotiation skill and controlling the wastage

MODULE 1: BODY & PAINT OPERATIONS FLOW (10 STEPS)

• How a common Body & Paint workshop operates
• Implement and practice the B&P Operation Flow

MODULE 2: WORKSHOP OPERATION DASHBOARD

• 10 steps dashboard application onto workshop operation
• Stage analysis on accident vehicle repair cycle time
• Monitoring job progress

MODULE 3: NEGOTIATION SKILL WITH INSURANCE / ADJUSTER

• Technical complaints and TTS compliances
• Standard safety issue and work to be recognized
• Workshop Repair Standard and Position Statement

MODULE 4: REPORTING

• Types of reports generated in the estimating system
• Analyze the reports e.g. Estimating Vs. Approval Reports
• P&L Calculation

MODULE 5: DOCUMENTATION & FILING

• Documentation filing (softcopy & hardcopy)
• Documentation filing on JPJ Technical Application reports

MODULE 6: WORKSHOP 5S & 4M COMPLIANCE TO JPJ WORKSHOP REGISTRATION

• Implementation 5S zoning
• Spray Booth Maintenance & DOE Waste Disposal
• Documentation & Record Filing for JPJ workshop registration compliances